Frequently Asked Questions

helloGTX is a web-based SaaS application that runs in your browser.

  • Which means that you can use it on virtually any computer or other web-enabled devices including smart phones & tablets etc.

Yes. It can even help you to build your dynamic website where you can display your packages

  • and itineraries and generate queries on specific packages as well. It also helps you to go online and start selling online.

Yes! that's an unique feature that helloGTX offers where you can send

  • itineraries on any mobile number and customers can directly book it online or can send query as well.

helloGTX is designed specially for travel business and it helps

  • you automate things including stages of a lead or generate insights based on your customer preferences.

Yes. helloGTX conforms to current security standards.

YOur server cluster is hosted at cloud. Your data is stored on redundant servers and backed up daily. We take our responsibility for your data very seriously.Here are some of the security measures system takes to protect your data:

  • A secure, SAS70-certified Tier 4 data center.
  • Firewalls.
  • Intrusion detection.
  • SSL and application security.
  • 24/7 security monitoring.
  • Third-party certifications for security practices.

What are helloGTX policies regarding our data and data portability?

  • All rights to your data are maintained by you. We provide you the ability to easily export your data and take it elsewhere, if desired.
  • Your contact data like email, mobile number or any contact information will never be shared with or sold to any third party except it is required and informed to you like to the airline for voucher issuance etcM
  • Your leads data will never be shared with anyone even our company staff can't access it until you give permission to do so.
  • As long as your account is active, you have full access to your information, for viewing or transfer, at any time.
  • Information can be downloaded in a variety of popular formats.

How will helloGTX maintain the continuity of our service, specifically with regard to uptime and disaster protection?

By leveraging Cloud service, we are able to provide the following:

  • Minimum uptime of 99.5%
  • Redundant operations in off-site locations, in case of a catastrophic event (fire, earthquake, etc.).
  • Back-up servers to avoid service disruptions if a piece of hardware fails.
  • Around-the-clock performance monitoring, so issues can be detected and addressed promptly.

What type of support is included with this Service?

To assist in your ongoing success, helloGTX provides the following support services to our customers:

  • Flexible support options – web, email, phone and chat.
  • Support during standard business hours – Monday through Friday, 9.30 AM–6.30 PM IST.
  • All skilled, well trained team of Tier 1 and 2 support professionals.
  • The ability to submit an unlimited number of support tickets, at no additional cost.

How does helloGTX leverage the latest and greatest technologies?

To assist in your ongoing success, helloGTX provides the following support services to our customers:

  • Frequent enhancement cycles, with new features rolled out several times each year.
  • Upgrades that require little or no effort – and minimal disruption (usually during off-peak hours) – on your part.
  • A formal mechanism for gathering customer feedback and suggestions, and incorporating this feedback into product roadmaps.

What contract options are available?

Our goal is to provide convenient, flexible contract options to address the widest range of budget needs. Here's how it works:

  • The service is made available to you on an annual or quarterly or half yearly basis through an effective subscription mechanism. This avoids large upfront costs associated with on-premise installation.